Refund & Shipping Policy

Returns

Due to the nature of personalized items, orders can only be refunded if they have not yet been processed.
Items that have already been sent can only be exchanged. We want to work with every customer to ensure that you are 100% satisfied with our service so please contact us at support@pupring.com and we will be more then happy to help you on a case per case basis.

To be eligible for an exchange, reason should be covered of our return/exchange policy.

Additional non-returnable items:

Gift cards

To complete your exchange, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your cancellation is received and processed, we will send you an email to notify you that we have received your cancellation request. We will also notify you of the approval or rejection of your request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Policy

Thank you for choosing [Your Store Name]! We want to make sure your shopping experience is smooth and hassle-free, so here are some details about our shipping policy:

Shipping Methods and Times:

We offer several shipping options to accommodate your needs:

Standard Shipping: Takes 3-7 business days for delivery.
Expedited Shipping: Arrives within 2-3 business days.
Priority Shipping: Delivered within 1-2 business days.
Please note that shipping times may vary depending on your location and any unforeseen circumstances such as weather delays or carrier issues.

Shipping Costs:

Shipping costs are calculated based on the weight of your order and your location. You can view the shipping charges at checkout before completing your purchase.

Order Processing:

Once your order is placed, our team works diligently to process it as quickly as possible. Orders are typically processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order has been shipped.

Order Tracking:

You can track the status of your order by using the tracking number provided in your shipping confirmation email. If you have any questions or concerns about your order’s delivery status, feel free to contact our customer service team.

Returns and Exchanges:

For information about returns and exchanges, please refer to our Return Policy.

If you have any further questions about our shipping policy, don’t hesitate to reach out to us. We’re here to help!